Frequently asked questions

Every pan and pot we sell works on gas, electric and induction unless its page says otherwise.

Yes, on a gentle cycle. Crystal flutes last longest washed by hand in warm water.

Wash by hand, dry at once and rub in a little food-safe oil once a month. Never leave them to soak.

Orders placed before 2 pm leave the same working day and arrive in two to five working days.

Free on orders over $50, and a flat $5.90 below that.

Yes, choose store pickup at checkout and we email you when it is ready, usually the next day.

Cards, Apple Pay, Google Pay and PayPal, through a secure, certified payment provider.

Yes, unused and within 30 days. Write to us first and we send you a free return label. Sale items can be exchanged.